Amazon return and refund settlement
In re: Amazon Return Policy Litigation
Also known as Amazon returns; Amazon refund settlement; Amazon return policy lawsuit; In re Amazon Return Policy Litigation; Abbott v. Amazon
The lawsuit claimed some Amazon return and refund practices broke Washington consumer protection law.
Copied from the official notice. Last compared Nov 7, 2026.
- You could get
- A share of the fund, split among everyone who files
Source
“in proportion to the unpaid transaction amounts and potential prejudgment interest”
From the administrator site: Official long-form notice (PDF on official site). Last compared Nov 7, 2026.
- You need
- Papers needed Needs the code from your notice Notice ID from your notice email Takes work: describes the claim form only
Source
“Email Address Phone Number Notice ID ... Provide a screenshot or copy showing the order number, the product description of the item returned, the refund amount requested, and (if known) the reason that the return or refund was rejected, denied, or not accepted. ... Item not returned Documentation: proof of tender. ... Documentation: bank or credit-card statement, or payment-app record,”
From the administrator site: Official claim form (PDF on official site). Last compared Nov 7, 2026.
- Who can file
- Amazon return refused, refunded late or charged back, 2017-2026
Source
“You are a Settlement Class Member if you initiated a return to Amazon or requested a refund regarding a physical product purchased and (per Amazon’s records) received in the U.S. after being sold through Amazon.com from September 5, 2017 to February 12, 2026, and you (1) incorrectly did not receive a refund from Amazon or received an untimely or incorrect refund from Amazon; and/or (2) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return. ... Settlement Subclass A members will automatically receive a payment under the Settlement and do not need to submit a Claim Form.”
From the administrator site: Official long-form notice (PDF on official site). Last compared Nov 7, 2026.
- Where
- Anywhere in the U.S.
Source
“You are a Settlement Class Member if you initiated a return to Amazon or requested a refund regarding a physical product purchased and (per Amazon’s records) received in the U.S. after being sold through Amazon.com from September 5, 2017 to February 12, 2026, and you (1) incorrectly did not receive a refund from Amazon or received an untimely or incorrect refund from Amazon; and/or (2) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return.”
From the administrator site: Official long-form notice (PDF on official site). Last compared Nov 7, 2026.
- Time to file
- About 20 minutes
Source
Our estimate of how long the official claim form takes. The notice does not say.
From the official site: returnsettlement.com. Last compared Nov 7, 2026.
Free. The official site never charges.
Quick answers
How much is the Amazon return and refund settlement payout?
A share of the fund, split among everyone who files.
Where is the Amazon return and refund settlement claim form?
On the official site, www.returnsettlement.com. Filing is free. The last day to file is Dec 1, 2026.
When will the Amazon return and refund settlement pay?
Payment can only happen after the court gives final approval and any appeals are over.
The final approval hearing is set for Mar 16, 2027.
Is the Amazon return and refund settlement legit?
The settlement administrator (the company that handles claims) is Angeion, and the official site is www.returnsettlement.com. Real notices point there; if a link in a message goes anywhere else, do not use it.
The official site never asks you to pay to file.
Compare yourself to the official class definition
You may be included if you started a return or asked for a refund on a physical product sold through Amazon.com, Sep 5, 2017-Feb 12, 2026.
It covers items received in the U.S. (per Amazon's records) with a refund wrongly denied, late or wrong, or a wrong charge after a refund.
It covers claim forms from Subclass B members only; Subclass A members are paid automatically.
Check each condition yourself. The boxes are only for you; nothing is sent or stored.
You are a Settlement Class Member if you initiated a return to Amazon or requested a refund regarding a physical product purchased and (per Amazon’s records) received in the U.S. after being sold through Amazon.com from September 5, 2017 to February 12, 2026, and you (1) incorrectly did not receive a refund from Amazon or received an untimely or incorrect refund from Amazon; and/or (2) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return.
From the administrator site: Official long-form notice (PDF on official site)
This checklist is for guidance only and can be wrong. Only the court's definition decides. Read the official wording before you file.
How to file
-
Find the code from your notice
- Notice ID from your notice email
-
Gather what you need
You will need supporting documents.
- For each rejected return: Order #, Product Description, Date Refund Requested, Refund Amount Requested, Rejection Reason (if known)
- A screenshot or copy of the order details showing the order number, product, refund amount requested and rejection reason (if known)
- For each rejection reason, the documentation and attestation the form lists (usually proof of tender, or a bank, card or payment-app record)
-
File online, or by mail
At www.returnsettlement.com, by Dec 1, 2026. Filing is free.
Or mail a paper claim form to:Amazon Return Policy Litigation, Attn: Claim Forms, PO Box 10, East Brunswick, NJ 08816-9998
The deadline note says: “Online by December 1, 2026, or by mail postmarked by December 1, 2026.” -
Save your confirmation
Keep your confirmation number or email. You do not need to file again.
Confirm with the administrator before you act.
After you file
Payment can only happen after the court gives final approval and any appeals are over.
The final approval hearing is set for Mar 16, 2027.
For context: First payments were issued 52 to 875 days after final approval, based on 15 settlements. Half were paid within 119 days. 1 of the 15 waited on appeals after approval.
Also ending this week
Related settlements
Case details
- Case
- In re: Amazon Return Policy Litigation
- Court
- United States District Court for the Western District of Washington
- Case number
- 2:23-cv-01372-JNW
- Administrator
- Angeion
- Official site
- www.returnsettlement.com
- Settlement fund
- $309.5 million
- Full payout terms
- Share of 7.3% of net fund, by unpaid refund amountSubclass B (claim form): a share of a fund equal to 7.3% of the Net Settlement Fund, in proportion to the unpaid transaction amounts and potential prejudgment interest. Subclass A members are paid automatically from a fund of 92.7% of the Net Settlement Fund. Amazon pays $309.5 million into the Common Fund.
- Effort
- Hard, about 20 minutes
Other dates
- Opt-out (exclusion) deadline
- (ahead) source document
- Objection deadline
- (ahead) source document
- Final approval hearing
- (ahead) source document
The court’s exact words
You are a Settlement Class Member if you initiated a return to Amazon or requested a refund regarding a physical product purchased and (per Amazon’s records) received in the U.S. after being sold through Amazon.com from September 5, 2017 to February 12, 2026, and you (1) incorrectly did not receive a refund from Amazon or received an untimely or incorrect refund from Amazon; and/or (2) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return.
Quoted from the official notice. Read the notice for the full definition.
Our notes: Per the notice, the class is people who started an Amazon return or asked for a refund on a physical product bought on Amazon.com and received in the U.S. from September 5, 2017 to February 12, 2026, and who got no refund, a late or wrong refund, or were later charged again for the returned item. There are two subclasses: Subclass A is paid automatically; only Subclass B members file a claim form. The notice email said which subclass a person is in. Read the notice for the full definition and exclusions.
Sources and checks (3)
Every fact people act on was copied from the official source and compared with it. How we check
- Official long-form notice (PDF on official site) administrator site
- Official claim form (PDF on official site) administrator site
- Official settlement website home page administrator site
What changedLast change Oct 25, 2026
- Corrected who-may-be-included after a second independent check: restored a condition the shorter wording had dropped. source document
- Corrected who-may-be-included and what-you-need after an independent check: the class covers people Amazon wrongly gave no, a late or a wrong refund (or wrongly charged again), for items received in the U.S. per Amazon's records. The claim form asks for the Date Refund Requested (not a refund date), a screenshot or copy of the order details, and the documentation the form lists for each rejection reason. source document
- Page created. Claims open until December 1, 2026. source document
Questions
I already filed. What now?
Keep your confirmation number or email. You do not need to file again. Payment can only happen after the court gives final approval; once it does, the payment status page shows what is known.
Opting out
To leave the settlement and keep your right to sue on your own, follow the official notice by Dec 1, 2026. If you opt out, you get no payment. Opting out and objecting have separate rules; we cannot tell you which is right for you.